Civil Service Benevolant Fund
Well it seems that whilst the civil servants who run the UK have been making the tax system so complicated that they themselves can't understand their own rules, at the same time they have been making life easier for fraudsters. Who have been making claims in the Civil Servants own names... making away with an estimated $2bn
You couldn't make it up, could you?
Why should anyone in the UK trust them with their personal data if they cannot protect their own staff?
Rites of Passage and other issues of identity
Kim Cameron speaks eloquently in favour of microsoft's info card and the identity metasystem. I think the ideas contained in it are pretty sound as concepts and tally with a lot of the studies I was involved in with Barclaycard, who in can be seen as Europe's first and largest issuer of "identity tokens".
Barclaycard is Europe's largest credit card issuer and the UKs first being almost 40 years old. People with Barclaycards had an odd relationship with them. Often we were the first thing that empowered them to spend when they got their first job or gained financial independence, so we were tied up emotionally as a "right of passage". People kept the card even when they moved on to other cards because of what it represented to them (a time when they were young and free).
People trusted us to introduce things to them like mobile phones, but here is the rub, although we gave them mobile phones what they really liked was the fact that they could give the phone anonymously to family members (mainly daughters). If we tried marketing to them directly saying "here is a phone for your daughter" they saw that as us being unbelievably sinister "it is a plan to sell credit cards to kids" they would scream, but if they thought we did not know what they were doing they did it in their millions.
So this round about story is a way of saying you have to treat your customers as adults and empower them to do what they will: and you have to be aware of the emotional baggage that goes with "issuing identity". It might be a right of passage for them to get say a credit card, but they resent like hell you providing the same service to their kids. If the identity you issue is to be of worth, it has to have this emotional connection though - no one pays a premium for keys and locks but they will pay a premium for a "feeling of security".
Mobile Monday
Really interesting session at Momo. The overwhelming impression I got of the evening was the complexity of developing mobile applications caused by the fragmentation of implementations of operating systems.
From personal experience I know that even within handset models , manufacturers will change - say - the way the java virtual machine works. A certain manufacturer used to do it even within production runs of the same handset.
There are signs of a coming together and a standardisation. Sun is working hard on cutting down the sheer variety of options available under Java by grouping them together. Symbian is in a better position, in terms of non standardisation but is in fewer handsets.
As an example of the complexity of mobile: Nokia can still issue series 40 phones with a proprietory OS running MIDP1 and MIDP 2 JVMs and series 60 phones with Symbian operating system running a MIDP 2 JVM. Even without this kind of complexity you then get into screen size and keyboard variations. Meanwhile the gorgeous Motorola "Razr" looks lovely, but has the memory capacity of a goldfish which slows all applications down to a ridiculous degree when viewed from the perspective of an application developer.
In my opinion, it will take a standard application that the mobile handset manufacturers and operators regard as a "must have" and that ends up running on millions of machines to drive true stanardisation -left to themselves the handset manufacturers will not standardise themselves in a significantly meaningful way on a reasonable timescale.
The implication is that mass market adoption of converged services between PCs and mobiles will come from the PC and move to the mobiles. The further implication is that instead of the handset manufacturers playing game that is in their interests, their lack of standardisation could ultimately lead to their having standards imposed on them from the web.
The importance of ID protection
No one I know in the Personal Digital Identity space would be cavalier with anyones personal identity, but the importance of what we do was brought home to me last night.
I went to an old friend's birthday party. At the party were a number of people from the life sciences industry. They were mostly scientists and experts in various fields, dedicated to eradicating illlnesses like asthma and cancer.
The price they pay for their expertise and dedication is to have their lives and those of their families constantly threatened by thugs from various animal liberation organisations. Of the half dozen at the party there 3 had been the subjects of fire bombs destroying cars and houses. One had even had his son's seventh birthday party targetted by the fire bombers.
I do not know enough to be able to assess the rights and wrongs of the animal liberationists case, but I think that in a democratic society any right minded person must condemn tactics of violence and force. If you cannot win your argument by debate - you probably do not have a good argument.
The need to protect personal data for these people is crucial, literally a life and death issue and the need for greater protection and control of data cannot be clearer.
UK ID Card Scheme
The recent launch of the Personal Digital Identity Association was summed up excellently by Bernard Wright in his Ecademy blog, but my take on the future of the UK Government Identity Card Project was much bleaker.
I see the fundamental issue for this project is political and not the technology - although that will be hard enough. The project is complex and will inevitably be expensive.
The project is timed to be coming on stream in 2008. At which point the card will not be compulsory and the Government plans to charge money to the consumer for the card... ??? The idea of charging for the card seems strange to me. I can see the benefits to the Government, but the benefits to the consumer appear to me to be fairly limited. The people that deal with the Government most often and who might derive the most benefit (no pun intended) from the use of the card, are likely to be those least able or willing to pay.
The political confidence in the project was so little that the Government only got the vote through parliament by promising that before it could become a compulsory identity system, a second vote would have to take place in parliament.
Even if labour win the next election they are unlikely to have a substantially bigger majority than now.
If Labour cannot get the project through parliament with its present majority, the move to compulsion might never happen and without compulsion this identity card scheme is (in my opinion) unlikely to become a universal means of identity. A scheme that will cost a lot of money and yet will only be used by a fraction of the population will be vulnerable to closure at the next round of cost cutting.
Another event
Ah the hectic social whirl! Monday night (5th) I shall be at momo the mobile monday event. It will be strange being back in a mobile content environment. Looking forward to seeing some familiar faces.mashup*
What better way to start a new blog than to look forward to an upcoming event? Midentity are co sponsoring the next mashup* event which will be held from 4pm on the 8th February, 2006 at Adam Street in London.
mashup* is an informal event for top product & marketing managers on the London business scene to discuss topics of interest around convergence... but frankly it is an idea just to get these people to converge on one event. Should be good. It is a great venue.
The term Mashup is an emerging term to describe a new breed of software and service application. The Wikipedia entry defines a 'mashup' as: a website or web application that seamlessly combines content from more than one source into an integrated experience.
